· Dubber has built the world’s first cloud-based Unified Call Recording (UCR) and Voice AI solution
· Captures conversations across devices, collaboration platforms and locations to address compliance gaps
· Unlocks the valuable insights hidden within voice data to help organisations increase visibility of customer communications
Dublin, 2nd July 2021 – CWSI, Ireland’s most experienced modern workplace security and compliance specialist, today announces a new partnership with Dubber, the global leaders for compliant Unified Call Recording and Voice AI solutions.
Dubber was built from the ground up to solve compliant communication gaps for regulated businesses, enabling them to switch on a feature-rich service directly from the network as part of their core telecommunications service. Dubber is the platform of choice for more than 150 service provider networks globally, including AT&T, Verizon, Sprint, Telstra, and O2, as well as cloud calling and collaboration platforms like Zoom Phone and Meetings, Cisco Webex Calling and Microsoft Teams.
Dubber is one of the first recording platforms to be certified for compliance by Microsoft for integration directly into Microsoft Teams. Dubber also recently acquired Speik, the leading UK provider of mobile call recording and PCI payments solutions.
Dubber has been working with CWSI as a support partner in the UK since 2019 and chose CWSI as a master reseller in Ireland due to its expertise in supporting the solution within the UK and EMEA.
Headquartered in Dublin, CWSI provides modern security and compliance solutions to customers both directly and via channel partner relationships. CWSI will be offering Dubber via channel partners only, focusing on those partners with expertise in Microsoft Teams and a strong presence in regulated industries.
With Dubber’s unique reach and Unified Call Recording (UCR), specifically for compliance, Irish organisations will be able to capture recordings directly from the network immediately in one location from all their voice, video and text services. Conversations, once automatically captured, are securely stored in Dubber Cloud Storage and then processed in the Dubber Voice Intelligence Cloud – where AI creates real-time insights, alerts, and more.
Dubber is GDPR, MiFID II and PCI DSS-compliant, cloud-based, easily deployed and infinitely scalable. All calls are captured and enriched with Voice AI, which allows for line-by-line sentiment analysis that can improve customer experience and identify potential compliance or fraud risks in real time.
Dubber and its growing partner network have seen significant growth in demand for its solutions since the onset of the COVID-19 pandemic as organisations look to capture customer conversations seamlessly and compliantly across remote/hybrid workforces and call centres.
Ronan Murphy, CEO of CWSI, said: “Gartner predicts that by 2025, 75% of conversations at work will be recorded. Many of these conversations will take place over collaboration platforms like Microsoft Teams. This new, significant partnership with Dubber will enable CWSI to build on the success that Dubber has achieved globally for its unified recording and voice AI technologies.
“All Irish organisations will be able to harness the revenue accelerating potential of collecting this valuable voice data and overcome the challenges posed by dispersed work environments. In particular, regulated enterprises will be able to securely capture, analyse and create alerts based on critical voice data.
“Potential partners will benefit from significant recurring revenue and margin uplifts and the ability to leverage Dubber’s APIs to provide value-added integrations into tools like Dynamics or Power BI.”
Simon Broadbent, VP of Sales at Dubber, said: “CWSI is an obvious partner for us in Ireland as they have deep industry knowledge and an unparalleled reputation for service delivery in the areas of enterprise mobility, compliance and security. Dubber is committed to providing resources and capabilities which support CWSI’s industry knowledge and relationships in order to deliver a world class unified call recording service, with an immediate focus on satisfying the rapidly expanding regulatory requirements for Microsoft Teams and Cisco Webex Teams users.”
Steve McGovern, CEO of Dubber, said: “CWSI’s extensive reach and sector knowledge support our continued growth as we look to meet the growing needs of Ireland’s business and government organisations. We are looking forward to collaborating with such an ambitious partner that has such a strong reputation and footprint in their markets.”